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Ability to broadcast dial to customers with a pre-recorded message.

Ability to autodial campaigns to start with a simple IVR then direct to agent.

Ability to open a custom web page with user data from the call, per campaign.

Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server.

Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server.

Ability to dial predictively in a campaign with an adaptive dialing algorithm.

Ability to set a campaign to auto-dial and send live calls to available agents.

Ability to display a script for the agent to read with fields like name, address, etc.Ability for an agent to call clients in succession from a database through a web-client.

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Open-Source AGPLv2 licensed, with no software licensing cost.

Ability to use standard Telco lines and VOIP trunks.

Web-configurable IVRs and Voicemail boxes.

Scheduled Callbacks: Agent-Only and Anyone.

Three-Way calling within the agent application.

Ability to have agents operate remotely.

Web-based agent and administrative interfaces.

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Full USA, Canada and UK reegulatory compliance capability.

Outbound agent-controlled, broadcast and predictive dialing.

Inbound, Outbound and Blended call handling and Inbound Email handling.

For more information see the system requirements at the bottom of the page.

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This group of applications is designed to run on top of almost any version of Asterisk so no messing around with the Asterisk source code is necessary. The software suite also includes a from-scratch software installation document, full English and Spanish versions of the web-clients and admin pages(and functional versions of several other languages), and is designed to work with an Asterisk system that has Zap/DAHDI(T1/E1/PSTN) telco lines or VOIP(IAX or SIP) trunks and many different kinds of softphones and hardphones. There are currently over 24,000 installations of VICIDIAL in production in over 100 countries around the world, several with over 300 agent seats and many with multiple locations. VICIDIAL can function as an ACD for inbound calls or for Closer calls coming from VICIDIAL outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone. The management interface is also web-based and offers the ability to view many real-time and summary reports as well as many detailed campaign and agent options and settings. The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer. VICIDIAL is a software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound contact center suite with inbound email support as well.

Click here download (svn revision 3344 ).

A case-study presentation about a large VICIDIAL installation.

#Vicidial download iso iso#

Download the LiveCD ISO of ViciDial to try for yourself.The VICIDIAL project is maintained by the VICIDIAL Group. VICIDIAL Open Source Contact Center Suite